VÕRU: practical AI workshop for office workers

A polite reply to a client, a clear offer text and answers to frequently asked questions: AI can help write these faster, but responsibility stays with you. In this workshop you try AI tools in real client-service situations.

For office workers, customer service staff and sales staff. Level: application; also suitable for those who have tried AI only once.

Structure: two 90-minute parts with a break. Part one: how AI works, uses in client work, writing a good query. Part two: checking a text before sending it to a client, protecting client data, responsibility and the EU AI Act. Each part includes two practical tasks.

Afterwards you can: name three client-service tasks where AI saves time; write a query that gets a reply in a suitable tone; check facts, prices and promises before sending; prepare a sample without personal data of the client.

Before the workshop: bring a laptop or smartphone and create an account in an AI tool such as ChatGPT, Copilot or Gemini; the free version is enough. Free; a short feedback form at the second part.

Trainer: Konstantin Jallai, master of educational technology and adult trainer.

Wednesday 18 November, 17:00–20:00, Võluvõru Training Centre, Räpina mnt 12, Võru.