TARTU – practical AI workshop for office and customer-service staff

A polite reply to a customer, a clear offer text, answers to frequently asked questions. AI can help you do these faster, but the responsibility remains yours. In this workshop you try AI tools in real customer-service situations.

For: office staff, customer-service and sales staff. Level: application level; suitable also for those who have tried AI only once.

Structure: two 90-minute parts with a break. Part one: how AI works, uses in customer service, writing a good request. Part two: checking text before sending to a customer, protecting customer data, responsibility and the EU AI Regulation. Both parts include two practical tasks.

After the workshop you will be able to: name three customer-service tasks where AI saves time; write a request that gets a suitable reply in the right tone; check facts, prices and promises before sending; prepare a sample without any customer's personal data.

Before the workshop bring a laptop or smartphone and create an account in an AI tool such as ChatGPT, Copilot or Gemini. The free version is enough.

Participation is free. In the second part we ask you to fill in a short feedback form.

Leader: Konstantin Jallai, master's in educational technology and adult trainer.

Time and place: 27 November 2026, 10:00–13:00, Tartu Oskar Lutsu City Library, Kompanii 3/5, Tartu.